How to reset password?

If you've forgotten your password or want to change it for security reasons, follow the steps below to reset your password.

Step-by-Step Instructions

1. Go to the Login Page

Visit our login page to begin the password reset process.

2. Click on "Forgot Password?"

On the login page, click the "Forgot Password?" link located below the password entry field.

3. Enter Your Email Address

You will be prompted to enter the email address associated with your account. Make sure to use the email you registered with.

4. Check Your Email

After submitting your email address, check your inbox for a password reset email. This email will contain a link to reset your password.

• Tip: If you don’t see the email in your inbox, check your spam or junk folder.

5. Click the Reset Link

Open the email and click on the password reset link. This link will take you to a secure page where you can create a new password.

6. Create a New Password

Follow these guidelines to create a strong password:

• Use at least 8 characters.
• Include a mix of upper and lower case letters, numbers, and special characters (e.g., !@#$%^&*).
• Avoid using easily guessable information, such as your name or birthdate.

7. Confirm Your New Password

Re-enter your new password in the confirmation field to ensure there are no typos.

8. Submit Your New Password

Click the "Submit" button to save your new password. You will receive a confirmation message indicating that your password has been successfully reset.

9. Log In with Your New Password

Return to the login page and enter your email address along with your new password to access your account.

Troubleshooting

• Didn’t Receive the Password Reset Email?

  • Ensure you entered the correct email address associated with your account.
  • Check your spam or junk folder.
  • If you still don’t receive the email after a few minutes, try requesting a password reset again.

• Link Expired?

  • Password reset links may expire for security reasons. If the link is no longer valid, please request a new password reset email.

• Still Having Trouble?

  • If you encounter any issues during the password reset process, please contact our customer support team for assistance:
    • Email: [e-mail]
    • Phone: [phone]
    • Live Chat: Available on our website during business hours.

Conclusion

Resetting your password is a straightforward process. If you follow the steps outlined above, you should be able to regain access to your account quickly. For any additional questions or concerns, feel free to reach out to our support team.